Return Policy

Return Policy for Kanisha Love Threads:

  1. Personalized Orders: We regret to inform our customers that returns are not allowed for personalized orders. As personalized items are specifically created according to your preferences, we are unable to accept returns or provide refunds for these orders. We kindly request you to carefully review and confirm all details before placing a personalized order.
  2. Returns for Non-Personalized Orders: For all non-personalized orders, customers are responsible for returning the item to the specified address at their own expense. We recommend using a reliable shipping method with tracking to ensure the safe return of the item.
  3. Refund Process: Once we receive the returned item and inspect it for any damage or signs of wear, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your payment provider.
  4. Item Pickup: If you are unable to arrange for the return shipment on your own, we can arrange for a pickup service. However, please note that the cost of the pickup service will be borne by the customer and will be deducted from the refund amount.
  5. Conditions for Return: To be eligible for a return, the following conditions must be met:
    • The item must be in its original condition with all tags and labels intact.
    • The return request must be made within the specified time frame (usually within 7 days of receiving the item).
    • The item must not be a personalized order.
  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately with supporting photographs or evidence. We will assess the situation and provide a suitable resolution, which may include a replacement or refund.
  7. Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange an item, we kindly ask you to return the original item and place a new order for the desired item.

Please note that this return policy is subject to change at our discretion. We encourage our customers to review the policy periodically to stay informed about any updates. If you have any questions or concerns, please feel free to contact our customer support team for assistance.

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